Mayan Secret Hotel Boutique Chetumal | Chetumal ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Carretera Chetumal A Bacalar Km 9.5, Chetumal, Mexico, 77900

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Master Queen Suite

Max:

4 persons

220 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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King Room

Max:

2 persons

220 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Queen Room

Max:

4 persons

220 sq. feet

Bed options:

2 King Size Beds

Garden view

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Chetumal 5.5 mi

Airports

Chetumal International (ctm) 4.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious and Comfortable

“The room I stayed in was large and beautifully designed, featuring a jetted tub and a very spacious bathroom. I appreciated the mini fridge and coffee maker that came with the room, making my stay more convenient.” view full review

Luxurious Amenities

“I loved the luxurious feel of the bathroom with both a spacious shower and the jetted tub. It truly added a touch of relaxation to my stay, allowing me to unwind after a day of exploring.” view full review

Delicious Meals

“I had both breakfast and dinner at the hotel, and the food was absolutely fabulous. Every dish was packed with flavor, making it a good aspect of my visit that I looked forward to every day.” view full review

Serene Pool Area

“The pool area was nothing short of stunning, surrounded by lush plants and fairy lights. It created such a magical atmosphere in the evening, perfect for relaxing after a fun day.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Fire extinguishers
Key access

Sports & Fitness

Fitness center

Services

Paid airport shuttle
Room service
Housekeeping
Tours/Ticket assistance

Dining

In-room breakfast
Snack bar
Outdoor dining area
Picnic area/ Tables
Dinner

Business

Business center
Meeting/ Banquet facilities

Children

Cribs

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Infinity pool
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi
Open-air bath
Public Bath
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV

Location

Carretera Chetumal A Bacalar Km 9.5, Chetumal, Mexico, 77900

Map view

Carretera Chetumal A Bacalar Km 9.5, Chetumal, Mexico, 77900

City landmarks

Mall

Zona Libre de Belice

2.6 mi

Nearby

Familia Maya

1000 ft

Restaurants

Marisqueria Karen Edith

2400 ft

Carretera Federal 186 Km 8

Reviews and Ratings

Reviews from guests about their experience.

46%

loved their spa retreat and can’t wait to return.

5.0/10

Guest rating

Rooms

5.0

Location

7.4

Service

5.0

Dining

5.0

Jacqueline

United States of America, February 2025

5.0/10

I stayed at the Mayan Secret Hotel Boutique hoping to enjoy the beautiful Bacalar lagoon, but I felt let down overall. While the location is lovely and the pool area is nice, the rooms are in dire need of renovation and the breakfast quality is quite poor for the price they charge. Overall, it was a disappointing experience that didn’t meet my expectations, especially for a boutique hotel.

Rooms

5.0

The rooms were outdated and not worth the high price charged.

Service

5.0

I didn't experience much service since we skipped dinner, but the breakfast was poorly executed.

Location

7.0

The hotel is conveniently located just outside of Chetumal, which is a plus.

Dining

5.0

Breakfast was a big letdown; the eggs were poorly prepared, which affected my overall impression.

Facilities

6.0

The pool area was nice, but it didn't make up for the shortcomings elsewhere.

Henry

United States of America, January 2025

5.0/10

I chose to stay at Mayan Secret Hotel Boutique for its proximity to the stunning Bacalar lagoon, but I walked away feeling disappointed. While the location near Chetumal is a plus and the pool area looked nice, the hotel itself is in dire need of renovations. The price we paid didn't match the quality of the rooms, and breakfast was simply awful. I couldn't believe the chef scrambled the eggs in a way that was just unappetizing. Overall, it wasn’t worth the cost.

Rooms

5.0

The rooms were in urgent need of renovation and didn’t match the boutique hotel prices.

Service

5.0

I didn’t encounter much service as we opted not to dine there, but breakfast was poorly prepared.

Location

8.0

The hotel is conveniently located just outside Chutemal, which is a nice feature.

Dining

5.0

Breakfast was horrible; the eggs weren’t even scrambled properly, it was very disappointing.

Facilities

7.0

The pool area was one of the few nice aspects of the hotel.

Lynn

United States of America, December 2024

5.0/10

I recently stayed at the Mayan Secret Hotel Boutique to explore the stunning Bacalar lagoon, but I found the experience disappointing overall. The hotel is positioned just outside Chetumal, which is nice, and the pool area is quite pleasant. However, the rooms are in dire need of renovation, and the breakfast left much to be desired. Given the prices charged, I expected a much higher quality across the board.

Rooms

5.0

The rooms are in urgent need of a renovation and do not reflect the boutique prices charged.

Service

5.0

I didn't experience room service, but overall the service didn't impress compared to what I paid.

Location

7.0

The hotel is conveniently located just outside of Chetumal, which was a positive aspect of our stay.

Dining

5.0

Breakfast was quite unsatisfactory; the chef seemed unfamiliar with basic cooking techniques.

Facilities

6.0

The pool area was one of the highlights, making it a nice place to relax.

Robert

United States of America, October 2024

5.2/10

I stayed at the Mayan Secret Hotel Boutique to discover the stunning Bacalar lagoon but felt that the hotel was significantly overpriced given the quality of the accommodations. While the location near Chetumal was nice and the pool area was pleasant, everything else, especially the dining experience and the state of the rooms, left much to be desired, making for a disappointing overall experience.

Rooms

5.0

The rooms were in urgent need of renovation, making them feel outdated and not worth the price charged.

Service

5.0

I didn't have much interaction with the service, but I didn't experience room service and felt the dining was poorly executed.

Location

8.0

The hotel is well-situated just outside of Chetumal, giving it a nice proximity to local attractions.

Dining

5.0

The breakfast was particularly disappointing, as the chef seemed to lack basic cooking skills, resulting in poorly prepared food.

Facilities

6.0

The pool area was nice, but overall the facilities need significant upgrades to meet expectations.

Raymond

United States of America, September 2024

5.0/10

I was really looking forward to my stay at the Mayan Secret Hotel Boutique while exploring Bacalar lagoon, but it turned out to be quite a letdown. The hotel is overpriced for the quality it offers, especially considering it claims to be a boutique establishment. While the pool area was nice and the location was decent, the rooms desperately need renovations, and the dining experience wasn’t great either. Overall, it was a pretty disappointing experience.

Rooms

5.0

The rooms were not up to par and urgently need renovations.

Service

5.0

I didn't see much of the service quality, but the dining experience was a letdown.

Location

7.0

The hotel is conveniently located just outside of Chetumal, making it easy to explore the area.

Dining

5.0

Breakfast was disappointing. The chef seemed to have a basic misunderstanding of preparing eggs.